ITYS #502

I told you to focus.

Privatizing Flight Service

”Inside the Towers and Centers, most people think that the LockMart FSS operation is a fiasco: dropped cancellations, missing flight plans, lost PIREPS, and dealing with people unfamiliar with the area – any area, in fact. We look at LockMart and chortle to ourselves, “wow that’s a failure”.

Curiously, LockMart FSS is a huge success from an external perspective. They’ve got a cost-plus contract, and they have been training pilots to not call them. The cost-per-operation is plummeting, and the revenue-per-operation is climbing.“

Getting the Flick now ?

Don Brown
January 12, 2010

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